Refund Policy

Summary

• Credits never expire while your account is open.
• Failed generations are refunded automatically.
• Unused purchases can be reviewed for a refund within 14 days.
• Subscriptions renew automatically and can be cancelled anytime in Settings → Billing.
• Duplicate charges and billing errors are refunded in full.

This policy is part of our Terms of Service.

Credits never expire

Credits you buy stay in your balance for as long as your account is open. There is no deadline to use them.

Failed generations

If a video generation fails, for example because of a provider error or a timeout, the credits it used are returned to your balance automatically. You do not need to contact us. Prompts that are rejected by our content filters are rejected before generation starts, so no credits are charged for them.

Unused purchases (14 days)

If you bought credits by mistake and have not used them, email us within 14 days of purchase and we will review a refund. Refunds go back to the original payment method. Credits that have already been used to generate videos are generally not refundable, and credits used for content that breaks our Acceptable Use Policy are not refunded.

Subscriptions

Subscriptions (Creator and Pro, monthly or yearly) renew automatically until you cancel. You can cancel anytime in Settings → Billing → Cancel subscription, or by emailing support@mischief1.com. After you cancel, it will not renew, and you keep access and your credits until the end of the period you already paid for. We do not give partial refunds for the remaining days of a billing period, but you can ask for a review under the 14-day rule above if you have not used the credits from that period.

Duplicate charges, billing errors and outages

If you were charged twice or charged the wrong amount, we refund the difference in full. If the service is unavailable for 72 hours or more because of a problem within our control, you can ask for a pro-rated credit or refund.

Payment processor (merchant of record)

Our order process is conducted by our online reseller and merchant of record, Waffo Pancake (operated by Waffo.com Limited). Waffo Pancake appears on your receipt, processes approved refunds and returns them to your original payment method. Where your local law gives you additional refund rights (for example, a statutory withdrawal right in the EU or UK), those rights apply.

How to request a refund

Email support@mischief1.com from the address on your account. Include your order number or receipt and the reason for the request. We usually reply within 2 business days.