Contact ClipWhim Support
How to reach ClipWhim support: email support@mischief1.com or open a ticket. We usually reply within 2 business days. Billing, refunds, account and content questions.
Last updated: 2026-11-04
Email us
Write to support@mischief1.com. We usually reply within 2 business days (Monday–Friday). Billing errors and duplicate charges are handled first.
Signed in? You can also open a ticket from the help button at the bottom right of any page, or in Settings → Tickets, so the conversation stays attached to your account.
What to include
- The email address you signed in with (never send your password).
- For a failed or wrong video: the approximate time, the prompt, and the resolution/duration you chose. Failed generations are refunded automatically – check Settings → Credits first.
- For billing: the plan, the date of the charge and the payment provider. Do not send full card numbers.
Common questions
- Refunds and cancellations: see the Refund Policy. Subscriptions can be cancelled anytime in Settings → Billing.
- What you may and may not generate: see the Acceptable Use Policy.
- Account, ownership of outputs and liability: see the Terms of Service.
- Your data: see the Privacy Policy.
- Prices and credits: see Pricing.
About us
ClipWhim is an independent web app that runs the third-party Mischief 1 image-to-video model by The Biological Computing Co. (TBC) via API. We are not affiliated with, endorsed by or sponsored by TBC – questions about the model itself are best directed to TBC.